Front Office Assistant - Counseling Services

Related Program: Substance Abuse & Mental Health Counseling Services

Substance Abuse & Mental Health Counseling Services
11 Baxter Blvd., 2nd floor
Portland, ME

Type(s) of Volunteer(s) Needed: Individuals; Students

Position Description: The volunteer serving as the Front Office Assistant will assist the two administrative assistants in the front office of Counseling Services by filing, answering and directing phone calls, handling medical records requests, preparing forms, unpacking office supplies, copying, assembling packets, and helping with other administrative duties as needed.

Key Responsibilities:

  • Filing in patient charts and office files
  • Processing and assembling medical records requests for review
  • Copying documents and assembling packets
  • Assisting the front office staff with other tasks as needed

Impact of Opportunity: By assisting with administrative duties and tasks, the Front Office Volunteer supports Counseling Services and its mission to provide resources to support the recovery of people with substance abuse, mental illness, and/or co-occuring disorders.

Qualifications & Skills Required:

  • Medical/healthcare front desk experience preferred
  • Ability to maintain client confidentiality
  • Prior experience in administrative office functions
  • Ability to work within a busy environment in an office that sometimes deals with difficult or sensitive issues

Training Offered: Catholic Charities Maine Agency Core Orientation and position-specific training on offices systems and processes

Time Commitment/Schedule: Flexible schedule of at least once or twice per week with a 6 month or longer commitment


  • Gain additional experience working in a healthcare/behavioral health environment
  • Work with a great group of professionals in a team atmosphere
  • Support an agency that serves people in need and receive their appreciation

Program Contact: Gwendolyn Tuttle, (207) 871-7431 ext. 4160,

Click Here to Apply Online

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